• 1. FAQs to get started
  • 2. FAQs of a "technical" nature
  • 3. General Concerns FAQs
  • 4. Pricing
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  • 1. Can you convert my old site into a mobile-friendly site?
     

    Yes and ... no.

    YES - We can certainly use the old website as a source of information - text, images, links to downloadable documents and so forth, mainly to "duplicate" the information as needed.

    NO - The new website will have a completely new format.  So even though we may have the old website as a source we will not be able to convert the actual HTML pages into mobile-friendly pages.  We will design a new fabulous website instead!

    Viewed 34 Times
  • 2. What do I need to get an accurate quote?
     

    The best thing is for the customer to have a general idea of what they want, such as number of pages, how many photos they want on the site, special effects, counter, forms, etc. By going to other sites you may get a better feel of what other companies may be doing, although we recommend to stay focused on your own needs and your own style. Visit our portfolio.

    Viewed 398 Times
  • 3. What kind of payment do you accept?
     

    We accept all major Credit Cards & electronic checks (via PayPal.com), Check, and Money Order.

    If business, personal checks or electronic checks are issued, we will wait for payment to clear your bank before any work takes place. This can take up to 2 weeks.

    Viewed 401 Times
  • 4. How much should I pay up front?
     
    • For projects under $1,500, we ask for half up front and the balance AFTER COMPLETION.  We do not accept Net30 billing.  Balance is due after the site has been finished.
    • For projects over $1,500 we ask for 1/3 up front, 1/3 during the development of the site, and 1/3 after the site has been completed.
    Viewed 369 Times
  • 5. Are there any extra charges besides the prices in your quote?
     

    Extra charges could occur when a website development extends beyond a REASONABLE amount of time due to a number of factors:

    • - Although standard scanning and digital work is included in the price per page, certain image manipulation may require extraordinary time to be devoted to it and it will be billed at $55 per hour. This is an unusual occurrence.
    • - Customer's indecision may at times lead to unnecessary changes and delays. At this point, the customer will be advised and regular hourly rates will apply.

    Our advice to all customers is that they review the work in progress carefully from the very beginning, and have a clear objective.

    Viewed 368 Times
  • 6. How long will it take to have my site done?
     

    It all depends on a few issues:

    - Our schedule: If we are really "swamped", we will have to schedule your website in the order that your request is made in relation to other requests.
    - Amount of materials to be used and number of pages, but MOST IMPORTANTLY: availability of materials to be furnished by the customer (such as photographs, text, content of forms, music choice and so forth.)
    We will strive to complete the site in the best possible time.
    - A short website (3-4 pages) can be completed in 1-2 days.
    - 12 page site can be finished in approximately one week, etc.
    - PREPAID SITES GET PRIORITY. THIS MEANS, 100% PREPAYMENT.

    Viewed 50 Times
  • 7. Do we need to meet in person?
     

    Only if you wish to do so, and our locations permit it.
    Otherwise, we can communicate via phone, email, Skype (or similar app), Social Media ...
    Thankfully, the options are endless nowadays! 🙂

    Viewed 50 Times
  • 8. What do you need from a client to start a website?
     

    First of all, we need to know what you want.  So think of these: an idea or concept you may already have in mind. Possible images to be used in the website. A color scheme you would like to follow. A description of your business. Examples of other websites you could identify with.

    We want you to feel at ease with this project, and also to be confident that we understand your needs, your likes ... and your dislikes too.

     

    Viewed 43 Times
  • 1. Why do I need a domain name AND a hosting company?
     

    The domain name is what the visitors are going to type to get to your site. The hosting company has the computers (servers) where your site is kept.

    Viewed 34 Times
  • 2. How do I determine my best choice for hosting package?
     

    The best way is to contact us with your ideas and what you have in mind. If you are not familiar with some of the terms listed in the quote, we can explain them to you at your request.

    Viewed 29 Times
  • 3. How do you know if the domain name I want is available? What if it is not?
     

    We can verify that for you.
    If not available, we can give you a set of options, based on the name you wanted. Some domains, although taken, are available for sale, and we would need to contact the Administrative Contact person for that domain.

    Viewed 11 Times
  • 4. What is bandwidth? Is it the same as the size of the website?
     

    By all means, the size of your website and the bandwidth (or transfer allowed) are two very different things.

    - The size is the amount of hard drive used by your website files in a hosting server.
    - The bandwidth is a measure of the amount of data that can be transmitted over communication or network lines via the Internet. The higher the bandwidth, the greater the amount of information that can be transmitted. A great analogy would be a water pipe: the bigger the pipe, the more water can flow thru it!
    - Meaning, every time a viewer listens to a music file that is 102KB in physical size, it is "sucking" 102KB in transfer as well. The more visitors, the bigger the transfer.

    Viewed 8 Times
  • 5. Can I use more than one domain name for my site?
     

    Absolutely! You can have several domain names opening the same website.

    Viewed 12 Times
  • 6. How much space (MB) do I need for my site?
     

    Again, it will be better to talk to us. Sometimes, a website may be small in number of pages, but it may have lots of HD photos, large video clips, presentations and so on. We can start you on with a small hosting account and see how it works in the future. Upgrading is easy!

    Viewed 11 Times
  • 1. Whose copyright will appear in the site?
     

    A subject of confusion and debate. Copyright materials are those created by an individual or business. Concepts or ideas are NOT subject to copyright.

    - All graphics created by Smart Images Inc., as well as written materials also created by Smart Images Inc. will have our Copyright.
    - Materials created by the customer will be Copyright [Customer's Name], if the customer so desires.
    - In cases where an individual or business prefers their Copyright to appear, the following formula is acceptable:

    © Copyright 2016 - [Customer Here]
    All Rights Reserved.
    Web Design: © Copyright 2016 - [Smart Images Inc.]

    Viewed 27 Times
  • 2. Will Smart Images Inc. take care of selecting the best images for my site?
     

    We will NOT select the images, unless specified in writing. Otherwise, we will work with a pre-selected set, given to us by the customer. The reason being that in the past we offered this service, and customers would have us change the photographs endlessly. At the end, the selection would be completely theirs, with an incredible amount of wasted time on our part! Always REMEMBER, this is YOUR site, and it must reflect yourself or your company.

    Viewed 41 Times
  • 3. Do you work on hard-core sites?
     

    Well, there is DEFINITELY a boundary that we will not cross. We do elegant setups, and intend to remain that way. We will NOT accept any projects depicting hard-core photographs (which are NEVER elegant or tasteful) of any type. We do not have anything against any particular life style, but have chosen to stay away from those websites. Visit our portfolio to get an idea of the kind of work we do.

    Viewed 40 Times
  • 4. Can you convert my old site into a mobile-friendly site?
     

    Yes and ... no.

    YES - We can certainly use the old website as a source of information - text, images, links to downloadable documents and so forth, mainly to "duplicate" the information as needed.

    NO - The new website will have a completely new format.  So even though we may have the old website as a source we will not be able to convert the actual HTML pages into mobile-friendly pages.  We will design a new fabulous website instead!

    Viewed 34 Times
  • 1. What do I need to get an accurate quote?
     

    The best thing is for the customer to have a general idea of what they want, such as number of pages, how many photos they want on the site, special effects, counter, forms, etc. By going to other sites you may get a better feel of what other companies may be doing, although we recommend to stay focused on your own needs and your own style. Visit our portfolio.

    Viewed 398 Times
  • 2. How much does a website cost? Design and Hosting
     

    This will depend on the size and contents of your project.  Once you contact us we will be able to give you a specific quote.  However, we can offer some general guidelines:

    • As far as WEB DESIGN, the average price per page is $75 to $100 depending on content and complexity.
      • In some cases certain Plugins may be needed to achieve the required results, which we will discuss with the client ahead of time (these plugins are usually inexpensive).  An example of plugin is the one used for my Graphic Designs page.
      • Long forms are priced at $125.
    • Regarding HOSTING PACKAGES, based on our experience, we have two best sellers:
      • For small uncomplicated websites with a few basic pages and/or low traffic, $150 per year plus a $50 Setup fee (one time only.)
      • For larger websites that require more bandwidth and/or moderate traffic, $450 per year plus a $50 Setup fee (one time only.)
      • We have many Hosting Packages to fit a larger need for high bandwidth / high traffic.
    Viewed 363 Times
  • 3. What kind of payment do you accept?
     

    We accept all major Credit Cards & electronic checks (via PayPal.com), Check, and Money Order.

    If business, personal checks or electronic checks are issued, we will wait for payment to clear your bank before any work takes place. This can take up to 2 weeks.

    Viewed 401 Times
  • 4. How much should I pay up front?
     
    • For projects under $1,500, we ask for half up front and the balance AFTER COMPLETION.  We do not accept Net30 billing.  Balance is due after the site has been finished.
    • For projects over $1,500 we ask for 1/3 up front, 1/3 during the development of the site, and 1/3 after the site has been completed.
    Viewed 369 Times
  • 5. Are there any extra charges besides the prices in your quote?
     

    Extra charges could occur when a website development extends beyond a REASONABLE amount of time due to a number of factors:

    • - Although standard scanning and digital work is included in the price per page, certain image manipulation may require extraordinary time to be devoted to it and it will be billed at $55 per hour. This is an unusual occurrence.
    • - Customer's indecision may at times lead to unnecessary changes and delays. At this point, the customer will be advised and regular hourly rates will apply.

    Our advice to all customers is that they review the work in progress carefully from the very beginning, and have a clear objective.

    Viewed 368 Times